Enterprise Information Technology Services Help Desk

Click here to view all frequently asked questions for EITS services.

Top Questions:

1. Why can't I log in with my brand new MyID account?
2. I cannot log in to MyUGA Portal, UGAMail, or any other MyID website. Why?
3. I don't remember my MyID password, what do I do?
4. I don't remember the answers to my secret questions, what do I do?
5. How do I create a MyID account?

• The EITS Helpdesk is experiencing issues with the OASIS system. Our administrators are aware of the issue and working to resolve it. For the latest updates on other outages, please see the Status page below:

http://www.status.uga.edu

Site Disablement Warnings - Contact us if you have any questions about your campus web account (e.g. Changing A Web Account Password, Updating who is responsible for the account, removing the site, etc).

eLearning Commons - WebCT will be replaced by eLearning Commons (ELC) by January 2010. For details and a timeline, see:

http://webct.uga.edu/elc

Fraudulent Emails / Phishing Scams Alert - Never email a password or other sensitive information to messages that ask for such information. These messages are usually a hoax. If you think you have sent sensitive information to a phishing scam, change your MyID password immediately at the MyID home page. For more details about phishing, see:

https://infosec.uga.edu/sate/phishing.php

Turn On Your System Junk Filter - Turning on the System Junk Mail Filter in UGAMail will help block spam and phishing messages sent to your inbox. For instructions on how to turn this filter on, see:

http://eits.uga.edu/ugamail/help/junkm.html#1

• Chat Terms Of Use

• Telephone: 706-542-3106 (press option 2 for immediate assistance)
• Request Assistance / Report Problem:

http://www.eits.uga.edu/request

• Email: helpdesk@uga.edu
• Fax: 706-583-0890

Telephone Assistance (706-542-3106):

• 8:00am - 10:00pm (Monday - Thursday)
• 8:00am - 6:00pm (Friday)
• 1:00pm - 7:00pm (Saturday - Sunday)

Walk in Assistance Location for EITS Services:

• 8:00am - 5:00pm (Monday - Friday)
  • Note: TEC Services provides computer hardware support. EITS Help Desk provides walk-in assistance for core EITS services only (UGAMail, MyID, MyUGA Portal, Oracle Calendar, etc).

Click below for a description of other UGA IT support units affiliated with UGA:

Other Help Desks 

• EITS Help Desk Mission Statement