From Enterprise IT Services Helpdesk
If you have trouble connecting to the internet in your room, be sure to double-check these common issues:
Moving to a New Residence Hall
Network registration is specific to your building. If you move to another building, you will not be able to get online until you call us and have your registration transferred. Call us at 706-542-3106 and we can have you back online shortly.
Network Cable Unplugged / Media Disconnected
If your computer gives you this message, it may be improperly physically connected.
- Ensure the cable is firmly plugged in at both ends
- Ensure the cable is not stretched tightly or overly twisted or bent
- Try all available network ports if multiple are present
- Try another cable if yours appears defective
- When connecting to a modem, check the lights (see below)
Cable Modem Troubleshooting
If your cable modem isn't online, you won't be either. There are lights on the side opposite where you plug in your network cable. Look for the Link light.
- The Link light should be solid green, not flashing.
- The numbered ports (1-4) should light up when you plug into them. If the #1 isn't lit up when you plug into Port 1, try the others. Only use Ports 1-4.
- If the Link light is off along with all other lights, your modem is not plugged in. Follow the thick black cord plugged in where it says Power to the small box on the side of the modem. This should have another cord that leads to a working wall outlet.
- If the link light is blinking, then the modem is powered but not connecting. Verify the cables are connected properly:
- There must be a coax (cable TV) cable connected to the modem where it says CATV In on the back.
- This coax cable should be plugged in to an outlet or splitter on the wall.
- This cable should not be connected to the metal cylinder on the splitter. This is a cable filter for your TV.
- Reboot or power-cycle your modem by unplugging the power cord and plugging it back in. Wait for about five minutes to see if the Link light turns solid. This will fix most cable modem issues. If you ever have to disconnect and reconnect the coax cables, reboot the modem.
- If everyone on your hall is having a problem connecting, there is a good chance a building-wide problem has occurred. The modems do not always reconnect themselves, even if this problem has been fixed. Reboot your modem and try connecting again when the Link light turns solid. You may need to reboot your computer once your modem is back on-line.
My Roommate Can Connect, But I Can't
If your roommate can get online and you are sure your network cable is working, then you may have something misconfigured on your computer.
- Ensure your computer's network card drivers are installed
- Verify that any manual configuration settings from your home network have been reverted
- On Windows, be sure that any Dial-Up Connection or Broadband Connection network connections are removed; you won't need them on campus
- When connecting wirelessly, ensure the hardware toggle for your wireless card is not switched off and that the software controlling your wireless connection is enabled