MyID FAQ

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Contents

MyID Account Creation / Removal:

I am a student. How do I create a MyID?

To create a new student MyID:

  1. Go to: http://myid.uga.edu
  2. Click the "Students" link under "Request a MyID."
  3. Click on the link entitled "Request MyID" on the left menu.
  4. Read the Important MyID Privacy Information carefully. Then, place a check next to "I will use my MyID responsibly and will not provide my password to anyone." and press the Next button to continue to the form.
  5. Fill out every required field (entries with asterisks).
    • You will be prompted to enter your 9-digit Social Security Number or UGA Card Number (starting with 810 and omitting the last digit) and your date of birth in MMDDYY format. Then click "Next."
  6. Next, you will be prompted to enter a MyID username and MyID password of your choice, as well as an alternate email address.
  7. Finally, click finish. You will receive a confirmation/verification email which will guide you through the rest of the process.

If you receive an error message while submitting this form, call the phone number in the error message and tell the person on the phone the exact error message that occurred.


I am a faculty or staff member. How do I create a MyID?

To create a new faculty/staff MyID:

  1. Go to: http://myid.uga.edu
  2. Click the "Active Faculty" or "Active Staff" link under "Request a MyID."
  3. Click on the link entitled "Request MyID" on the left menu.
  4. Read the Important MyID Privacy Information carefully. Then, place a check next to "I will use my MyID responsibly and will not provide my password to anyone." and press the Next button to continue to the form.
  5. Fill out every required field (entries with asterisks).
    • You will be prompted to enter your 9-digit Social Security Number or UGA Card Number (starting with 810 and omitting the last digit) and your date of birth in MMDDYY format. Then click "Next."
  6. Next, you will be prompted to enter a MyID username and MyID password of your choice, as well as an alternate email address.
    • Note: If you are a brand new (less than three weeks) staff or faculty member, this form will require additional information: Account type (Faculty, Staff, other), Contact Phone Number, Campus Phone Number, and Description (any additional information, if needed, for special accounts).
  7. Finally, click finish. You will receive a confirmation/verification email which will guide you through the rest of the process.
    • Note: Concerning aforementioned brand new staff and faculty members: your account will need to be confirmed by your department's Approver first before you may access your account.

If you receive an error message while submitting this form, call the phone number in the error message and tell the person on the phone the exact error message that occurred.


How do I create a MyID for my department or student organization?

There will soon be a means to request a Departmental/Organizational MyID online. Currently, to request one of these accounts:

  1. Physically come to the EITS Computer Services Annex (see our Location), and bring:
    1. A Photo ID (UGA Card will be fine)
    2. Something written on official department/organization letterhead stating the need for an account
  2. The Front Desk Secretary can provide the Department MyID Request Form or a Student Organization MyID Request Form for you to fill out.
  • Note - Contact the Help Desk at 706-542-3106 if you cannot come to the Computer Services Annex in person. We can accept the form via fax.
  • If you already have a Departmental/Organizational account and would like to change the password for it, please call the Help Desk at 542-3106.


I'm a retired faculty/staff at UGA. How do I create a MyID?

If you are retired and you would like a MyID account, please fill out the staff request form (instructions above) and coordinate with your department for approval.


How do I request the removal/deletion of a MyID of Faculty/Staff that is no longer at UGA?

To request the removal of a MyID, submit a web request to the Help Desk. You will need to include the department name, MyID of the person, and your contact information so that we can verify the removal.


Why can't I log in with my brand new MyID account?

Once you create your MyID account, do the following:

  1. You must log in to the MyID website and answer your secret question and answer pairs (Click "Set Up Secret Questions").
  2. IMPORTANT - Currently, you must also change your password before you will be able to log in to other MyID web services. Click on "Change Password" to update your password, and wait 15-30 minutes for the change to take affect. If you still cannot log in after changing your password, please contact the EITS Help Desk at 706-542-3106 for further assistance.


MyID Passwords and Secret Questions:

I just changed my password. Why can't I login?

MyID Password changes can take 15-60 minutes to take affect on all the different MyID services.


I'm having trouble logging in to a MyID service, what should I do?

  1. Make sure the service you are trying to access asks for a MyID username and password. Some UGA websites and services do not use MyID credentials.
  2. Try logging in to other MyID websites to see if your password works there. See the MyID article for a list of services that use MyID authentication. If you cannot access any other MyID services, please try updating your password using the "Forgotten Password" link at: http://myid.uga.edu under "MyID Management." Answer your secret questions, change your password, wait up to 15 minutes, then try logging in again.
  3. If changing the password does not fix the issue, or you cannot remember your password, please call the Help Desk at 706-542-3106 or submit a web request to the Help Desk.
  4. If you created your MyID account today, try waiting at least 24 hours to access the service. Some services such as Student Accounts) may not be ready until 24 hours after account creation.


How do I change my MyID password?

You will need to know your current password in order to change it using the below procedure:

  1. Go to: http://myid.uga.edu
  2. Click on "MyID Management."
  3. Log in using your current MyID and Password.
  4. Select "Change Password" in the left menu.
  5. You will be prompted again for your current (old) password before filling out and confirming your new password.
    • Note: Password changes can take at least 15 minutes to take effect.

I forgot my MyID password, what do I do?

If you have forgotten your password, you may still be able to change it without knowing what it is:

Option A:

  1. Go to http://myid.uga.edu
  2. Click on the "MyID Management" link on the left
  3. Click "Forgot Password?" beneath the login form.
  4. When prompted for "Username," enter your MyID.
  5. Answer your secret questions exactly as you entered the answers previously, then click "Next."
  6. Change your password.

Option B:

If you have forgotten your MyID password and have not yet created secret questions, or the answers you are providing are not working, please call the EITS Help Desk at 706-542-3106 so that we can verify your account and assign a temporary password. With the temporary password:

  1. Go to: http://myid.uga.edu
  2. Click the "MyID Management" link on the left.
  3. Log in with the temporary password supplied by Help Desk.
  4. Click on "Change Password."
  5. Fill in the "Old Password" form with the temporary password.
  6. Supply a new password and confirm it.

If you experience any issues, please call the EITS Help Desk at 706-542-3106.


I forgot the answers to the MyID secret questions, what do I do?

To reset your secret questions:

  1. Go to http://myid.uga.edu
  2. Click on "MyID Management"
  3. Log in with your MyID username and password
  4. Click "Secret Questions and Answers" on the left to set new answers
  • If you have forgotten your MyID password, please call the Help Desk at 706-542-3106.


What are the MyID password requirements for a "strong" password?

MyID passwords must contain at least 8 characters. They must also contain at 1 or more Special Characters.


I am still having problems with changing my password. What should I do?

Call the Helpdesk at 706-542-3106, or submit a web request to the Help Desk and let us know more details about the problems you are experiencing.


When Should I change my MyID password?

MyID passwords can be changed at any time at: 

https://myid.uga.edu

The UGA password policy requires a password change every six months.


Why do I have to change my MyID password every 6 months?

The UGA password policy requires periodic MyID password changes. All UGA MyID passwords are held to the standards in that policy. The UGA password policy can be found at:

http://infosec.uga.edu/policies/documents/UGA_Password_Standard_v3.10.pdf


My password has expired. What should I do?

Try changing it at: https://myid.uga.edu and then, "MyID Management."

If you cannot log in with your expired password, and your secret question and answer pairs are not working, please call the EITS Help Desk at 706-542-3106.


Why is my password not working even though I just changed it?

MyID password changes can take anywhere from 15 minutes up to an hour to propagate throughout each different service (UGAMail, eLC, etc). If your new password fails to work an hour after changing it, please submit a web request to the Help Desk or give us a call at 706-542-3106.


I would like some advice in creating my new password, what do you suggest?

If you are having troubles thinking of a MyID password that will meet the requirements, try taking your old password and inserting different kinds of Special Characters throughout. If you had a password that did not meet the strong password requirements, try adding punctuation to make it at least 8 characters in length.

MyID Account Information Changes:

Can I change my MyID username (my UGAMail email address)?

Yes, you can change your MyID / UGAMail email address, but for security reasons we ask that you come in person to the Computer Services Annex with a photo ID and fill out a "MyID Change Request Form" and we will change it at that point.

  • Click here for directions to our office.
  • If you are out of town and physically unable to come down to our office, you may submit a web request to the Help Desk stating your current MyID username, and what you would like your new MyID username to be. Please include your contact information, because we will need to contact you to verify other information in order to process the request.


I have changed my name. How do I change the first/last/middle name that appears in the MyID and WebCT system?

Change of name information for students should go directly to the Registrar's Office (706-542-3106). Faculty/Staff members must file a personnel report through their Human Resources representative in their department (or contact HR directly at 706-542-2222).


MyID-Related Questions:

How long do I keep my email account after I graduate/leave UGA?

Students:

  • All students are guaranteed use of their MyIDs for two semesters after leaving the University, for whatever reason (graduation, drop out, etc). After those two semesters are up your MyID will be scheduled for deletion during the next MyID deletion process.
  • If you are leaving UGA, we urge you to make arrangements with a 3rd party e-mail provider (such as gmail, yahoo, or hotmail), and forward any important emails accordingly. Or sign up for an alumni account.

Faculty/Staff:

  • UGA Faculty and Staff member MyID accounts have no guarantees attached to them. Once an individual leaves UGA, their MyID will be deleted when the request is made by the Department, or during the next MyID deletion process.
  • Sometimes departments will request that an ex-employee's MyID be terminated immediately. These requests are handled case-by-case and require verification in order to process. Try contacting your Departmental HR person if you want more details on when they might request deletion of your account.

Retired Faculty/Staff:

  • Retired Faculty/Staff MyIDs are permanent.


How do I get a UGA Alumni e-mail account?


See Also

Retrieved from "http://wiki.eits.uga.edu/help/index.php/MyID_FAQ"
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