MyID FAQ

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Contents

MyID Account Creation / Removal:

I am a student. How do I create a MyID?

To create a new student MyID:

  1. Go to: http://myid.uga.edu
  2. Click on "Request a MyID."
  3. Read the Important MyID Privacy Information carefully. Then, place a check next to "I will use my MyID responsibly and will not provide my password to anyone." and press the Next button to continue to the form.
  4. Fill out every required field (entries with asterisks).
    • You will be prompted to enter your 9-digit Social Security Number or UGA Card Number (starting with 810 and omitting the last digit) and your date of birth in MMDDYY format. Then click "Next."
  5. Next, you will be prompted to enter a MyID username and MyID password of your choice, as well as an alternate email address.
  6. Finally, click finish. You will receive a confirmation/verification email which will guide you through the rest of the process.

If you receive an error message while submitting this form, call the phone number in the error message and tell the person on the phone the exact error message that occurred.

I am a faculty or staff member. How do I create a MyID?

To create a new faculty/staff MyID:

  1. Go to: http://myid.uga.edu
  2. Click "Request MyID" on the left menu.
  3. Read the Important MyID Privacy Information carefully. Then, place a check next to "I will use my MyID responsibly and will not provide my password to anyone." and press the Next button to continue to the form.
  4. Fill out every required field (entries with asterisks).
    • You will be prompted to enter your 9-digit Social Security Number or UGA Card Number (starting with 810 and omitting the last digit) and your date of birth in MMDDYY format. Then click "Next."
  5. Next, you will be prompted to enter a MyID username and MyID password of your choice, as well as an alternate email address.
    • Note: If you are a brand new (less than three weeks) staff or faculty member, this form will require additional information: Account type (Faculty, Staff, other), Contact Phone Number, Campus Phone Number, and Description (any additional information, if needed, for special accounts).
  6. Finally, click finish. You will receive a confirmation/verification email which will guide you through the rest of the process.

If you receive an error message while submitting this form, call the phone number in the error message and tell the person on the phone the exact error message that occurred.

How do I create a MyID for my department or student organization?

In order to create a MyID for your Department or Organization, the individual responsible for the account will need to fill out the online form available on the MyID website. This form is only available to faculty and staff members; if you are a student requesting a Organizational MyID, please have your faculty adviser do the following:

  1. Head to the MyID Webite https://myid.uga.edu
  2. Click on "Change your password" in the left column.
  3. Log in with your MyID username and password.
  4. Underneath "Information Management" in the left column, choose "Request Department MyID"
  5. Fill out all required fields in the form.

Once the form is filled out, it can take up to 2 - 3 business days for the new account to be created.

Note: If you do not have access to this form and you are a current UGA Faculty and Staff member, please contact us.

I'm a retired faculty/staff at UGA. How do I create a MyID?

If you are retired and you would like a MyID account, please fill out the staff request form (instructions above) and coordinate with your department for approval.


How do I request the removal/deletion of a MyID of Faculty/Staff that is no longer at UGA?

To request the removal of a MyID, submit a web request to the Help Desk. You will need to include the department name, MyID of the person, and your contact information so that we can verify the removal.


Why can't I log in with my brand new MyID account?

After creating a new MyID account, following these steps to gain access to MyID websites:

  1. Required - Log in to: MyID website and answer the secret question and answer pairs that appear.
    • Your UGAMail account will not be provisioned until approximately 2 hours after answering these questions.
  2. If you still cannot log in to MyID websites, change your MyID password. Click on "Change Password" to update the password. It can take up to 15 minutes to update.

When submitting the password change, if logging in does not work after waiting 15 minutes, please contact the EITS Help Desk at 706-542-3106.

MyID Passwords and Secret Questions:

I just changed my password, why can't I login?

MyID Password changes can take up to 15 minutes to start working on all MyID websites.


I'm having trouble logging in to a MyID service, what should I do?

  1. Make sure the service you are trying to access asks for a MyID username and password. Some UGA websites and services do not use MyID credentials.
  2. Try logging in to other MyID websites to see if your password works there. See the MyID article for a list of services that use MyID authentication. If you cannot access any other MyID services, please try updating your password.
  3. If changing the password does not fix the issue, or you cannot remember your password, please call the Help Desk at 706-542-3106.
  4. If you created your MyID account today, try waiting at least 24 hours to access the service. Some services such as Student Accounts) may not be ready until 24 hours after account creation.

How do I change my MyID password?

You will need to know your current password in order to change it using the below procedure:

  1. Go to: http://myid.uga.edu
  2. Click on "Change your password" under "MyID Management" on the left.
  3. Log in using your current MyID and Password.
  4. Select "Change Password" in the left menu.
  5. You will be prompted again for your old (current) password before filling out and confirming your new password.
    • Note: Password changes can take up 15 minutes to take effect.

I forgot my MyID password, what do I do?

  • Please call the EITS Help Desk at 706-542-3106.

I forgot the answers to the MyID secret questions, what do I do?

To reset your secret questions:

  1. Go to http://myid.uga.edu
  2. Click on "Change your password"
  3. Log in with your MyID username and password
  4. Click "Secret Questions and Answers" on the left to set new answers
  • If you have forgotten your MyID password, please call the Help Desk at 706-542-3106.

What are the MyID password requirements for a "strong" password?

MyID passwords must contain at least 8 characters. They must also contain at 1 or more Special Characters.


I am still having problems with changing my password. What should I do?

Call the Helpdesk at 706-542-3106, or submit a web request to the Help Desk and let us know more details about the problems you are experiencing.


When should I change my MyID password?

MyID passwords can be changed at any time by clicking on "Change your password" under "MyID Management" at: 

https://myid.uga.edu

The UGA password policy requires a password change every six months.


Why do I have to change my MyID password every 6 months?

The UGA password policy requires periodic MyID password changes. All UGA MyID passwords are held to the standards in that policy. The UGA password policy can be found at:

http://infosec.uga.edu/policies/documents/UGA_Password_Standard_v3.10.pdf


My password has expired. What should I do?

  1. Go to: https://myid.uga.edu
  2. Click on "Change Password" in the left column.
  3. Log in with your expired password, then click "Change Password" to set a new password.

If the expired password does not allow you access into the above website, or you have trouble using the VPN client, please call the EITS Help Desk at 706-542-3106.

Why is my password not working even though I just changed it?

MyID password changes can take anywhere from 15 minutes up to an hour to propagate throughout each different service (UGAMail, eLC, etc). If your new password fails to work an hour after changing it, please submit a web request to the Help Desk or give us a call at 706-542-3106.


I would like some advice in creating my new password, what do you suggest?

If you are having troubles thinking of a MyID password that will meet the requirements, try taking your old password and inserting different kinds of Special Characters throughout. If you had a password that did not meet the strong password requirements, try adding punctuation to make it at least 8 characters in length.


MyID Account Information Changes:

Can I change my MyID username (my UGAMail email address)?

Yes, this can be done online.

Note: Once your MyID username is changed, only mail addressed to the new MyID will be delivered to your UGAMail account (messages addressed to the old MyID will be returned to the sender as undeliverable). If you have registered for an outside service using your UGA email address (e.g. Facebook), you will need to update this address manually. Make sure to make the proper preparations before submitting your request!

  1. Head to http://idm.uga.edu/
  2. Click on "Login" on the top-right of the page.
  3. Log in with your current MyID & password.
  4. Click on "Rename MyID" on the left-hand side of the page.

I have changed my name. How do I change the first/last/middle name that appears in the MyID and eLC system?

Change of name information for students should go directly to the Registrar's Office (706-542-3106). Faculty/Staff must file a personnel report through their Human Resources representative in their department.

MyID-Related Questions:

How long do I keep my email account after I graduate/leave UGA?

Students:

  • All students are guaranteed use of their MyIDs for two semesters after leaving the University, for whatever reason (graduation, transfer, etc). After those two semesters are up your MyID will be scheduled for deletion during the next MyID deletion process.
  • If you are leaving UGA, we urge you to make arrangements with a 3rd party e-mail provider (such as Gmail, yahoo, or Hotmail), and forward any important emails accordingly. Or sign up for an alumni account.

Faculty/Staff:

  • UGA Faculty and Staff member MyID accounts have no guarantees attached to them. Once an individual leaves UGA, their MyID will be deleted when the request is made by the Department, or during the next MyID deletion process.
  • Sometimes departments will request that an ex-employee's MyID be terminated immediately. These requests are handled case-by-case and require verification in order to process. Try contacting your Departmental HR person if you want more details on when they might request deletion of your account.

Retired Faculty/Staff:

  • Retired Faculty/Staff MyIDs are permanent.


How do I get a UGA Alumni e-mail account?


See Also

Retrieved from "http://wiki.eits.uga.edu/help/index.php/MyID_FAQ"
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