Enterprise Information Technology Services Help Desk

From Enterprise IT Services Helpdesk

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The EITS Help Desk is the central point of contact for computing services available to UGA faculty, staff, students, and affiliates.

Announcements & News:

Upcoming Improvements to UGAMail - Beginning May 15th, 2012, UGAMail will receive major service updates from Microsoft. Click here for more information.


SkyDrive Changes - Learn about Microsoft's recent improvements to the SkyDrive service, including instructions on how to keep your current 25GB quota before it is reduced to 7GB.


Old Versions of Java Blocked in Firefox - Mozilla has blocked older versions of the Java plugin for security reasons. This will affect Kronos, OASIS, and eLC within the Firefox browser. Only two versions will work: Java 6 update 31 (1.6.0_31) and Java 7 Update 3 (1.7.0_3). Affected Windows and Mac OS X 10.7 (Lion) users should update to the latest version of Java from www.java.com. Mac OS X 10.6 users should run software update to obtain the latest version. For more information about this, please visit the Mozilla website.


Streaming Media Service Decommission - The Streaming Media Service (http://streaming.uga.edu) will no longer be available after June 1, 2012. Please see this article for further details about this upcoming change!


Frequently Asked Questions:

Top 5 Questions:

  1. I forgot my MyID password, what do I do?
  2. How do I configure my e-mail client or mobile device to work with the new UGAMail?
  3. I am not receiving specific (or any) new messages. What's going on?
  4. How do I separate multiple email addresses in the "To:" field?
  5. How do I connect to the internet in my dorm room?

Click here to view all frequently asked questions for EITS services.

Contact The Help Desk:

  • Telephone: 706-542-3106 (press option 2 for immediate assistance)
  • Request Assistance / Report Problem:
  • Email: helpdesk@uga.edu
  • Fax: 706-583-0890
  • Location: Click HERE for directions to our office

Hours of Operation:

  • 8:00am - 10:00pm (Monday - Thursday)
  • 8:00am - 6:00pm (Friday)
  • 1:00pm - 7:00pm (Saturday - Sunday)

Known Service Outages:

  • To check the status of campus IT services go to: 
http://www.status.uga.edu

Chat With A Help Desk Consultant:


Other Help Desks:

Click below for a description of other UGA IT support units affiliated with UGA: 

Other Help Desks

Additional Information


Retrieved from "http://wiki.eits.uga.edu/help/index.php/Enterprise_Information_Technology_Services_Help_Desk"
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