Help Desk Chat
From Enterprise IT Services Helpdesk
Contents |
EITS Help Desk Chat Service
Project Overview
In an effort to utilize existing technologies to provide a higher-level of technical support for the students, faculty, and staff at the University of Goergia, the EITS Help Desk now provides chat-based assistance. Help Desk Chat enables UGA students, faculty, and staff to communicate with a Help Desk consultant using real-time text messaging without needing to make a telephone call or wait for an e-mail response. To use Help Desk Chat, click on the image below. Enter your contact information and type your question(s) into the chat window that pops up. Your pop-up blocker should be turned off for this service. If a Help Desk consultant is available, they will respond to your request.
Hours of Availability
- Monday - Friday: 8:00AM - 5:00PM
- NOTE: If a Help Desk Consultant is not available, please contact the EITS Help Desk by phone at (706) 542-3106 or submit a web request to the EITS Help Desk.
Who Can Use Chat?
Help Desk Chat is intended for University of Georgia students, faculty, staff, and affiliates. By clicking on the chat image below, you agree to abide by the chat policies outlined under the Appropriate Use section of this page:
Appropriate Use
Questions should be computer related, pertaining to core EITS systems and services available at the University of Georgia. Questions of a complex nature are not conducive to chat reference. Please consider using e-mail or telephone for in-depth assistance so we can devote an appropriate amount of time to your question. Chat reference sessions may be terminated and the users banned for inappropriate or rude language; harassment of any kind; or repeated off-topic questions. Users of this service are expected to comply with the University of Georgia Policies on Use of Computers.
Security
Passing private information (such as Social Security Number, Date of Birth, PIN number, or current passwords) via chat is strongly discouraged. EITS Help Desk will not ask for this information in a chat session.
Privacy
Questions submitted to Help Desk Chat are archived by the EITS Help Desk for internal research and training purposes in a secure, password protected environment. To benefit other users of the service, we may add your question to our public website. If we do so, we will remove all personally identifiable information. The EITS Help Desk maintains strict confidentiality and does not share e-mail addresses or other personal information of Help Desk Chat users with any other organization. EITS Help Desk reserves the right to remove the chat service at any time without prior notice.
