Enterprise Information Technology Services Help Desk

Click here to view all frequently asked questions for EITS services.

Top Questions:

1. I just changed my password. Why can't I login?
2. Why can't I log in with my brand new MyID account?
3. I cannot log in to MyUGA Portal, UGAMail, or any other MyID website. Why?
4. I don't remember my MyID password, what do I do?=
5. How do I create a MyID account?

• The EITS Helpdesk is not aware of any issues at this time. For the latest updates on other outages, please see the Status page below:

http://www.status.uga.edu

eLearning Commons - WebCT will be fully replaced by eLearning Commons (ELC) by January 2010. For details and a timeline, see:

http://webct.uga.edu/elc

Fraudulent Emails / Phishing Scams Alert - Never email a password or other sensitive information to messages that ask for such information. These messages are usually a hoax. If you think you have sent sensitive information to a phishing scam, change your MyID password immediately at the MyID home page. For more details about phishing, see:

https://infosec.uga.edu/sate/phishing.php

Turn On Your System Junk Filter - Turning on the System Junk Mail Filter in UGAMail will help block spam and phishing messages sent to your inbox. For instructions on how to turn this filter on, see:

http://eits.uga.edu/ugamail/help/junkm.html#1

• Chat Terms Of Use

• Telephone: 706-542-3106 (press option 2 for immediate assistance)
• Request Assistance / Report Problem:

http://www.eits.uga.edu/request

• Email: helpdesk@uga.edu
• Fax: 706-583-0890

Telephone Assistance (706-542-3106):

• 8:00am - 10:00pm (Monday - Thursday)
• 8:00am - 6:00pm (Friday)
• 1:00pm - 7:00pm (Saturday - Sunday)

Walk in Assistance Location for EITS Services:

• 8:00am - 5:00pm (Monday - Friday)
  • Note: TEC Services provides computer hardware support. EITS Help Desk provides walk-in assistance for core EITS services only (UGAMail, MyID, MyUGA Portal, Oracle Calendar, etc).

Click below for a description of other UGA IT support units affiliated with UGA:

Other Help Desks 

• EITS Help Desk Mission Statement